Q: How can I purchase a gift card?

You can buy an Aviator Nation gift card here . Delivery Options: Gift cards can be sent via email or SMS with a personalized note when selecting the gifting option at checkout. Gifting Tip: If purchasing for someone else, select the gifting option on the product page to have the gift card delivered directly to the recipient via email or SMS with your personalized message. Redemption: Gift cards can be used online or at any Aviator Nation flagship location!

Q: What is your Holiday Return Policy

Aviator Nation 2024 Holiday Return Policy For the 2024 holiday season, Aviator Nation is extending a special return policy for purchases made between November 29th, 2024, and December 24th, 2024. All return or exchange requests must be initiated by January 31st, 2025. Items must be in new, unworn, and unwashed condition with all original tags attached. A receipt or proof of purchase, such as an order number, is required to process returns or exchanges. Thank you for shopping with Aviator Nation, and we hope you enjoy the holiday season!

Question 1

How do I contact you?

Accepted Answer

Please email info@aviatornation.com for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information.

Live chat and phone support are available for immediate assistance Monday - Friday 9am - 3pm PST. Click the chat widget in the bottom right corner of the website to initiate the live chat experience.

Phone: +1(725) 226-4911

Question 2

Are there any additional costs to utilizing Shop Pay Installments?

Accepted Answer

No. There are no additional charges, interest rates, or late fees and the eligibility check has no impact to your credit score.

Question 3

Where is my order?

Accepted Answer

Orders placed between May 21 and May 26 were part of our Memorial Day promotion and may take a little longer than usual to ship due to the high volume.

Our fulfillment team is working extended hours and extra shifts to get all promo orders out as quickly as possible. While many customers will receive their tracking sooner, all promotional orders are expected to ship by Friday, June 6 at the latest.

Non-promotional orders are processing and shipping on their normal timeline and are not delayed.

Question 4

How can I purchase a gift card?

Accepted Answer

You can buy an Aviator Nation gift card here.

Delivery Options: Gift cards can be sent via email or SMS with a personalized note when selecting the gifting option at checkout.

Gifting Tip: If purchasing for someone else, select the gifting option on the product page to have the gift card delivered directly to the recipient via email or SMS with your personalized message.

Redemption: Gift cards can be used online or at any Aviator Nation flagship location!

Question 5

Can I edit my order?

Accepted Answer

Absolutely! You can adjust item quantities, edit sizes, swap items, remove items, or even add new items to your order within the 30-minute window.

To edit your order:

Log into your account.
Navigate to the Order Status page.
Click Edit Order, and make your changes.

Once the 30-minute window has passed, your order moves into our fulfillment process and can no longer be edited or canceled. If you need further assistance, our Customer Experience team is here to help!

Question 6

My garment is damaged. Can it be repaired or replaced?

Accepted Answer

Our first priority is to always try to repair the garment. It keeps damaged items out of landfills and is more environmentally conscious to fix something up good as new rather than discard it.

Having our own warehouse here in the US we're able to quickly repair most forms of damage to a garment.

If an item is unable to be repaired, and the damage is the result of a product defect, we'll work on a replacement for you. Please reach out to info@aviatornation.com for assistance with your order number included.

Question 7

How can I view my rewards account?

Accepted Answer

You can log in to your account and access all of our reward information here!

Question 8

What is your Holiday Return Policy

Accepted Answer

Aviator Nation 2024 Holiday Return Policy

For the 2024 holiday season, Aviator Nation is extending a special return policy for purchases made between November 29th, 2024, and December 24th, 2024. All return or exchange requests must be initiated by January 31st, 2025. Items must be in new, unworn, and unwashed condition with all original tags attached. A receipt or proof of purchase, such as an order number, is required to process returns or exchanges.

Thank you for shopping with Aviator Nation, and we hope you enjoy the holiday season!

Question 9

Aviator Nation Sweat Suit Care Guide

Accepted Answer

To ensure your Aviator Nation sweat suits maintain their quality and style for the longest time, follow these essential care tips:

Color Coordinated Washing: Always wash your Aviator Nation garments with similar colors. This prevents color bleeding and ensures that the vibrant colors of your sweat suit remain as bright as when you first bought them.

Washing Method: Prefer hand washing your sweat suit with cold water. If using a washing machine, select the delicate cycle and use cold water. Cold water is gentle on the fabric and helps in preserving the colors and the softness of the material.

Drying Technique: After washing, the ideal way to dry your Aviator Nation sweat suit is to hang it out to dry. If you must use a dryer, choose a low-tumble setting with no heat. High temperatures can damage the fabric and cause shrinkage, so it’s best to avoid them.

Stain Removal: In case of stains, act quickly but gently. Create a mixture of water and mild detergent, and apply it to the stained area. Do not rub the stain, as this can cause it to spread or set into the fabric. Let the mixture sit on the stain for a while before washing the garment. This method helps in breaking down the stain without harming the fabric.

Additional Tips:

Avoid Harsh Chemicals: Steer clear of bleach or other harsh chemicals, as these can damage the fabric and fade the colors.

Gentle Ironing: If you need to iron your sweat suit, do it on a low heat setting and preferably inside out. This helps in avoiding any direct heat damage to the surface.

Proper Storage: Store your Aviator Nation sweat suits in a cool, dry place. Avoid overcrowding in your closet to prevent wrinkles and fabric stretching.

Following these guidelines will help keep your Aviator Nation sweat suits looking and feeling great, ensuring you can enjoy their unique style and comfort for a long time.

Question 10

Can't find your answer here?

Accepted Answer

Please contact our team at info@aviatornation.com with your order number and details regarding your issue and we can assist! Please note we will respond to you within 24 hours.

Question 11

About Afterpay

Accepted Answer

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest -free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment -based lending product. To learn more, visit www.afterpay.com.

How do I use Afterpay online?

Just shop on YourWebsite.com and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!

How do I use Afterpay in stores?

To shop in stores with Afterpay, simply download the Afterpay mobile app, follow the in -app instructions to set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at checkout. You’ll pay 25% at the time of purchase, and take your purchase home that day.

Are there extra fees when I use Afterpay?

Afterpay’s pay-in-4 option is always interest free. There are no fees associated with the account as long as installments are paid on time, according to the payment schedule (provided at the time of order confirmation). A late fee may be charged when an installment for an order is not paid within 10 days after the payment due date (unless otherwise noted on your payment schedule). Afterpay will only ever charge up to one late fee per installment and the total amount of late fees charged on an order will never exceed 25% of your initial order value (unless indicated otherwise on your payment confirmation email or during the checkout process).Although this 10 day grace period is provided before Afterpay charges a late fee, the Afterpay system reviews customer repayment history for future purchases, so Afterpay encourages payment of your installment as soon as possible.

Afterpay’s longer term monthly payments option may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase. Interest is capped and there are no late fees, loan origination fees, or other fees.

Where can I find out more about Afterpay?

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact their team via chat in the Afterpay app or submit a question here.

https://help.afterpay.com/hc/en-us/requests/new

Question 12

What is CashBack?

Accepted Answer

CashBack is a rewarding program designed by merchants to give you money when you shop with them. It's a simple and convenient way for merchants to show their appreciation to shoppers like you.

Question 13

How do sitewide discount codes work at checkout?

Accepted Answer

Site-wide discount codes are automatically applied at checkout and offer discounts exclusively on full-priced items. Sale items, which are already marked down, are not eligible for additional discounts through site-wide codes.

Question 14

What is your return policy?

Accepted Answer

Return Policy:

We offer a 30-day return period from the purchase date for refunds, store credits, or exchanges on all regular-priced items, provided they are unworn and retain their original tags. For items purchased at a discount of 20% or less, refunds are not available, but customers may exchange the item for a different size or color within the same style, subject to availability, during the 30-day period. If an exchange is not possible, we will offer store credit for the purchase price of the item.

For items purchased at a discount greater than 20%, all sales are final, and they are not eligible for returns, exchanges, or store credit. We encourage customers to double-check sizes when purchasing discounted items.

We appreciate your business and are here to make sure you have the best experience with Aviator Nation!

Question 15

Will this impact my credit score?

Accepted Answer

If you choose to pay in installments through Shop Pay, the eligibility check has no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

Question 16

Out of stock items and sizes

Accepted Answer

We are restocking our website daily from our warehouse in downtown Los Angeles.

If you'd like to be notified when a style or size is going to be restocked, navigate to that product page & click the variant you'd want and input your email into the corresponding field.

Once it's restocked you'll be immediately notified by email!

Question 17

How do I initiate the repair process?

Accepted Answer

Please email us directly at info@aviatornation.com with a photo of the damaged area of the merchandise and we'll get the process going for you.

We will need the order or receipt information for the item.

Please launder your product before returning for repair. If repairs are sent back before being washed, we won't be able to process the repair.

All repair requests will be handled at Aviator Nation's discretion. Damage due to wear and tear will be repaired at a reasonable charge.

Question 18

How can I unsubscribe from SMS marketing?

Accepted Answer

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply

For any questions, please text HELP to the number you received the messages from. You can also contact us at info@aviatornation.com for more information.

Question 19

Expedited Shipping for Premium Services

Accepted Answer

For orders opting for 2nd Day Air or Next Day Air, rest assured that these will be prioritized and expedited through our warehouse. Expedited shipping will vary by location but shouldn't take more than 1-2 business days during non-sale periods. Please note this timeline does not include the fulfillment period.

Question 20

Neon Color Care Guide

Accepted Answer

Caring for your neon-colored garments requires special attention to maintain their vibrant hues. Here's a detailed guide to ensure your neon clothes stay as bright and bold as the day you bought them

Initial Wash

Separate Washing: Always wash your neon-colored garments separately before wearing them for the first time. This is essential as the excess dye from the dyeing process may transfer onto other fabrics.

Routine Washing

Cold Water: Use cold water for washing. Hot water can cause the colors to fade more quickly.

Mild Detergent: Opt for a mild detergent that's gentle on colors. Avoid bleach or fabric softeners as they can strip the color and damage the fabric.

Gentle Cycle: Use a gentle wash cycle. If your washing machine has a setting for delicate fabrics, use that.

Turn Garments Inside Out: This protects the color from fading due to abrasion with other clothes and exposure during washing.

Drying

Avoid Direct Sunlight: Do not dry neon-colored garments in direct sunlight, as the UV rays can cause the colors to fade.

Tumble Dry Low or Air Dry: If you use a dryer, set it to a low heat setting. Alternatively, air drying is the best option. Lay the garment flat or hang it in a shaded area.

General Tips

Color Fading: Be aware that neon colors may naturally fade over time with continuous washing and wearing. This is a normal process due to the nature of neon dyes.

Storing: Store neon garments away from direct sunlight and in a cool, dry place.

Immediate Care for Stains

Treat Stains Promptly: If your neon garment gets a stain, treat it immediately with Cold water.

Professional Care

Dry Cleaning: For certain high-quality neon garments, professional dry cleaning may be a safer choice, especially for stubborn stains or delicate fabrics.

Remember, the key to keeping your neon clothes bright and vibrant is gentle and careful handling. Follow these tips, and your neon garments will continue to make a bold fashion statement!

Question 21

How can I update my shipping information after I place my order?

Accepted Answer

At Aviator Nation, we understand that situations may arise where you need to update your shipping information after placing an order. This guide outlines the steps you can take to request changes to your shipping details.

You have a 30 minute window from when you have placed your order to edit your order.

Step 1: Act Quickly
Time is crucial. Changes to shipping details can only be made before your order is processed for shipment.

Step 2: Contact Customer Service
Email us immediately at info@aviatornation.com.

Include your order number and the phrase "Shipping Update Request" in the subject line.

Step 3: Provide Updated Shipping Information
In your email, clearly state the new shipping address.

Include any additional instructions or details that might be helpful.

Step 4: Await Confirmation
Our team will respond to confirm whether the update is possible based on the status of your order.

If the order has already been processed or shipped, changes to the shipping address may not be feasible.

Step 5: Follow-Up
If your shipping update request is successful, we’ll send a confirmation.

In cases where we can't update the address, we'll provide guidance on the next steps.

Additional Tips
Always double-check your shipping details before placing an order.

For urgent requests, you can also try reaching out to our customer service via phone if this option is available.

We at Aviator Nation strive to accommodate your needs and understand that changes may be necessary after an order is placed. While we can't guarantee every shipping update request will be successful, we promise to do our best to assist you.

Note: This article is a guideline. Actual processes may vary based on Aviator Nation's policies and operational capabilities.

Question 22

When do my points expire?

Accepted Answer

Your reward points will expire one year after they've been earned! If you have any further questions or concerns in regards to reward points please reach out to info@aviatornation.com.

Question 23

Will my order arrive in time for Mother's Day?

Accepted Answer

All orders placed this weekend up until Sunday will ship to arrive to you prior to Mother's Day with free UPS Ground shipping. If you want your order quicker or missed the cutoff date place your order with one of our available expedited shipping options at checkout. You can track your order at the link below:
https://www.aviatornation.com/pages/tracking
Please note that this does not apply to international orders.

Question 24

Order Eligibility

Accepted Answer

Is there a minimum that I must spend in order to use Afterpay?

Your purchase must exceed $50 in order to use Afterpay.

Is there a limit to how much I can spend on a single transaction using Afterpay?

Yes, your purchase must be over $50 and under $1,500 to use Afterpay with Aviator Nation. However, first-time Afterpay customers may have a lower maximum purchase value. You will receive an instant approval decision on your order at checkout. Afterpay and YourName are committed to responsible spending. Several factors are taken into consideration to determine order approvals. Not all orders will be approved.

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to customers who have a US billing address, a US credit card, debit card, or bank checking account, and a US mobile phone number. Customers with international billing addresses and/ or phone numbers will not be able to set up an account with Afterpay. Is there a minimum age requirement for using Afterpay? Afterpay is only offered to customers over the age of 18.

What products are not eligible for purchase using Afterpay?

Afterpay is not available for purchases of gift cards or e-gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.

Question 25

How can I redeem my CashBack?

Accepted Answer

To redeem your CashBack, please follow these simple steps:

Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.
Complete the CashBack redemption form provided in the email.
Choose your preferred CashBack redemption method: a virtual Visa card or a merchant gift card.
Depending on where you made your purchase, you can select either the virtual Visa card or a specific merchant gift card for redemption

Question 26

Can I combine a sitewide discount code with other promotions?

Accepted Answer

No, site-wide discount codes cannot be combined with other discounts or applied to items already on sale.

Question 27

How do I initiate a return for a refund, store credit, or exchange?

Accepted Answer

Please follow this link: https://returns.aviatornation.com/#/

And input your order # (no W) and the shipping zip code used on the order! Follow the prompts and it'll give you all the return options + shipping label.

For items purchased in-store, please contact info@aviatornation.com for address and return instructions.

If you are having issues with your exchange or return please reach out to info@aviatornation.com with your order number and exchange details and we can assist!

Question 28

How does paying in installments on Shop Pay work?

Accepted Answer

How it works:

Add items to your cart.
Check out with Shop Pay.
Choose to pay in 4 installments.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Question 29

International Shipping

Accepted Answer

Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.

Question 30

Why does my item look different from the photo?

Accepted Answer

All Aviator Nation products are made by hand at our own factory in downtown Los Angeles. This helps add to the uniqueness of each piece!

If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.

Question 31

My garment arrived damaged. What can I do?

Accepted Answer

We at Aviator Nation prioritize customer satisfaction and understand the disappointment of receiving a damaged item. If you've experienced this issue, we are here to help. Please follow the steps outlined below to resolve the situation as quickly and smoothly as possible.

Step 1: Inspection and Documentation
Upon receiving your order, inspect your Aviator Nation garment for any signs of damage. If damage is found, please take clear photographs of the affected area(s). This will be crucial for your claim.

Step 2: Contact Customer Service
Email our customer service team at info@aviatornation.com

Include your order number, a detailed description of the damage, and attach the photographs taken.

Please contact us within 24 hours of receiving your garment to ensure prompt handling.

Step 3: Await Response
Our team will review your claim and respond within 24 hours.

We may ask for additional information or photographs if necessary.

Step 4: Resolution
Once your claim is reviewed and validated, we will offer a resolution. This may include:

A replacement of the damaged item (subject to availability).

A full refund.

A discount on your next purchase.

Instructions for returning the damaged garment, will be provided.

Step 5: Feedback
After your issue is resolved, we encourage feedback about your experience. This helps us improve our service and prevent similar issues in the future.

Additional Information
Please review our return policy for items damaged due to wear and tear or improper use. For further questions, contact our support team or refer to our FAQ section.

At Aviator Nation, we strive to ensure that every customer is satisfied with their purchase. We apologize for any inconvenience caused by receiving a damaged item and are committed to resolving your issue promptly and efficiently.

Question 32

How can I subscribe to your Newsletter?

Accepted Answer

You can stay in the loop by signing up for our newsletter below to get the inside scoop on our next sale date or product release!

https://www.aviatornation.com/pages/newsletter-subscription

Question 33

How can I change my order shipping speed?

Accepted Answer

Need to change the shipping speed for your recent Aviator Nation order? Here's a quick guide on how to request a shipping speed change.

You have a 30 minute window from when you have placed your order to edit your order.

Step 1: Check Order Status
Changes to shipping speed are only possible if your order hasn't been shipped yet.

Verify your order status in your Aviator Nation account or confirmation email.

Step 2: Contact Us Promptly
Email info@aviatornation.com as soon as possible.

Use "Request to Change Shipping Speed - Order #[Your Order Number]" as the subject.

Step 3: Provide Necessary Information
In the email, state clearly the new shipping speed you desire.

Include any additional relevant details or special requests.

Step 4: Await Our Response
Our team will assess the feasibility of your request based on the current status of your order.

We'll respond with confirmation if the change is possible or advise on alternatives if not.

Step 5: Additional Charges
Be aware that changing to a faster shipping method may incur additional charges.

We will provide details on any extra costs and payment methods.

At Aviator Nation, we aim to accommodate your needs and understand that plans can change. While we'll make every effort to adjust your shipping speed, please note that options may be limited once an order reaches a certain processing stage.

Note: This article serves as a guideline. For the most accurate and up-to-date information, please refer to Aviator Nation's official customer service and policy statements.

Question 34

It seems that I'm missing reward points. What can I do to fix this?

Accepted Answer

Earning reward points is one of the many ways we thank our loyal Aviator Nation customers. However, we understand that sometimes there may be issues with points not appearing in your account. This guide outlines what to do if you find yourself missing reward points.

Step 1: Verify Your Purchase

Make sure that your purchase was completed successfully. Points are typically awarded for completed purchases and may not be credited for orders that are pending, cancelled, or not fully processed.

Step 2: Check the Points Allocation Time Frame

Please note that there can be a delay in points being allocated to your account. This delay can vary, but it's usually within a few minutes of your purchase. Refer to our Rewards Program terms for specific time frames.

Step 3: Review the Rewards Program Terms

Ensure that your purchase meets the criteria for earning points as outlined in our Rewards Program terms. Certain items or types of transactions may not be eligible for points.

Step 4: Log In and Check Your Account

Log in to your Aviator Nation account and check your rewards points balance. Sometimes logging out and logging back in can refresh the account and update the points balance.

Step 5: Contact Customer Service

If after taking the above steps your points are still missing, please reach out to our customer service team. Contact us via email at info@aviatornation.com, providing the following details:

- Your full name and account email

- Order number (if applicable)

- Brief description of the issue

Step 6: Await Resolution

Our customer service team will investigate the issue and work to resolve it as quickly as possible. We may need to ask additional questions to fully understand and address the problem.

Frequently Asked Questions

How long does it take for points to appear in my account?

Points typically appear within a few minutes of a completed purchase, but this can vary. Check our Rewards Program terms for specific details.

Are all purchases eligible for reward points?

Purchases made with only a gift card as the method of payment do not generate rewards points.

Your satisfaction with our Rewards Program is important to us. If you have any further questions or require additional assistance, don't hesitate to reach out to our customer service team.

Question 35

My discount code did not apply. How can I fix this?

Accepted Answer

Email customer support with your order number and the discount code you attempted to apply.

Question 36

Payment Schedule

Accepted Answer

How does the payment schedule work?

In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early. For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments wil l be deducted every month from your payment method until all scheduled payments are complete. You can log in to your Afterpay account any time to view the payment schedule or to make a payment before the next due date.

Will I be notified when a payment is due?

Afterpay sends payment reminders via SMS and email prior to payment due dates. It’s also easy to view customer orders and payment schedules in the Afterpay app or on Afterpay.com.

Can I pay early?

Yes, you can make payments any time through your Afterpay account before the scheduled due date. Just click on the installment that you would like to pay early and select ‘Pay Now.’

Can I move or change payment due dates for an order?

Eligible payments may be rescheduled via the Orders section of Afterpay’s mobile app or website. For more information, visit Afterpay’s Help Center. Please note, not all payments are eligible to be rescheduled. What happens if I don’t pay my Afterpay installments on time? You will be prevented from using Afterpay and you may be charged a late fee. Afterpay is committed to supporting customers in spending responsibly.

Question 37

How long does it take to receive my gift card?

Accepted Answer

Once you confirm your selection, we will promptly provide you with the details of your gift card after the 30 day holding period.

Question 38

Why doesn’t the discount apply to sale items in my cart?

Accepted Answer

Sale items are already discounted and therefore excluded from sitewide discount codes. The code will only apply to full-priced items in your cart.

Question 39

When can I expect my refund, exchange, or store credit to be processed?

Accepted Answer

Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.

If you'd like an update on your return shipment feel free to contact us.

Question 40

What does the option to pay with installments on Shop Pay mean?

Accepted Answer

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees. In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

Question 41

Do you offer free shipping?

Accepted Answer

We’re pleased to offer free domestic shipping on orders placed during the MDW sale via UPS Ground. Delivery times vary by location, with most shipments arriving within 5 business days during non-sale periods. During high-volume sale events, processing times may increase.

Please note that international orders may be subject to additional duties and fees imposed by local tax authorities.

Question 42

How are Aviator Nation garments so soft?

Accepted Answer

Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment.

After years of testing various processes and various fabrics we have found the recipe for the perfectly worn-in garment that will hold its softness for its entire lifecycle if cared for properly.

Question 43

Interested in becoming a wholesaler?

Accepted Answer

You can follow this link and fill out your requested information. If we feel that you are a good match we will reach out to you with next steps.

https://www.aviatornation.com/pages/wholesale

Question 44

How do I cancel my order?

Accepted Answer

At Aviator Nation, we understand that sometimes plans change, and you might need to cancel an order. While our system is set up to process and ship orders as quickly as possible, we're here to guide you through the cancellation process to ensure it's as smooth and hassle-free as possible.

You have a 30 minute window from when you have placed your order to cancel your order manually.

Step 1: Check Your Order Status

First, log in to your Aviator Nation account and check the status of your order. Orders that have not yet been processed for shipping can be cancelled more easily.

Step 2: Contact Customer Service Immediately

If your order is still pending, please contact our customer service team as soon as possible. The quickest way to reach us is by sending an email to info@aviatornation.com with the subject line "Order Cancellation Request." Please include your order number in your email.

Step 3: Provide Necessary Information

In your email, please provide the following details to expedite the process:

- Your full name

- Order number

- Reason for cancellation (optional, but helps us improve our service)

Step 4: Wait for Confirmation

Our customer service team will review your request and respond as quickly as possible. If your order can be cancelled, you will receive a confirmation email.

Step 5: Refunds and Processing

If your cancellation request is successful, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to be processed.

Frequently Asked Questions

What if my order has already been shipped?

If your order has already been shipped, please reach out to customer service as soon as possible. However, if you've already received the order you can return the item(s). Please refer to our Return Policy for guidance.

How can I avoid accidental orders in the future?

We recommend double-checking your cart and order details before finalizing your purchase. Ensure you're only ordering items you intend to keep.

We're committed to providing you with a positive shopping experience. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer service team. We're here to help!

Question 45

Orders, Returns and Exchanges

Accepted Answer

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered pursuant to delivery time frames presented by Aviator Nation after you complete your order online.

How do I return or exchange an item purchased using Afterpay?

Afterpay returns follow Aviator Nation's standard return process. Once the refund is processed by Aviator Nation's your Afterpay payment schedule is adjusted to reflect the new total order value starting with the last installment and working backwards. Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value. If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com For more information on returns and refunds, visit Afterpay's Help Center.

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments. If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted; interest will be recalculated based upon the adjusted amount.

Question 46

How do I use my gift card?

Accepted Answer

You can apply your site credit directly on the site in the promo code box.

Question 47

How do I check the progress on a repair order?

Accepted Answer

If your repair order is taking longer than expected, please contact us for an update. We’ll confirm if the item has been received and is being processed.

In cases of significant delays, we’ll take steps to expedite the repair or, if necessary, return the item to you. Rest assured, we handle each repair with urgency and care to ensure your satisfaction.

Question 48

Can I return my web order at a retail location?

Accepted Answer

To return or exchange an item in-store, bypass the web instructions and bring your item(s) with proof of purchase into any of our locations.

Question 49

What payment methods are accepted if I use the option to pay in installments on Shop Pay?

Accepted Answer

We accept installment payment on all major debit and credit cards.

Question 50

How do the items fit?

Accepted Answer

Size guides for most products can be found on the product page as shown in the photo below. If the item you are interested in purchasing does not have a size chart on the product page, reach out to info@aviatornation.com.

Question 51

Where can I find my gift card?

Accepted Answer

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team.

Question 52

Do you provide order tracking updates?

Accepted Answer

We are committed to keeping you informed about the status of your order. Once your order is processed and shipped, you will receive tracking information via email.

For items shipped via Ground, orders are typically processed in 2-3 business days and arrive within 5-10 business days after being shipped. In the event of a delay, we will investigate and ensure that you are kept updated on the expected shipment date or any further actions taken.

For expedited shipping options such as 2nd Day Air or Next Day Air, once the order is shipped, it can be expected to arrive within the specified shipping duration, not including the fulfillment period.

If your order is showing as unfulfilled or you haven't received a tracking update, rest assured that we will look into the issue and provide assistance. You can also track your order on our tracking page using the information provided.

Question 53

What can I do if I need to expedite my shipping?

Accepted Answer

If you need your order urgently, please contact us to explore expedited shipping options. Expedited shipping does involve an additional cost, and we’ll review your order status, determine the shipping cost, and send you an invoice for it. Our team will coordinate with our fulfillment team to accommodate your request as best as possible.

While we can’t guarantee overnight shipping or immediate resolution, we’ll notify you with further details once we’ve made any updates to the shipping speed or fulfillment process.

Question 54

How do I handle wholesale inquiries for bulk orders?

Accepted Answer

If you're interested in placing a wholesale order, please complete our wholesale inquiry form. Our wholesale team carefully reviews each submission and will contact you with the next steps.

We understand the importance of timing for events and will ensure your inquiry is handled promptly. We look forward to the opportunity to collaborate with you and will do our best to meet your needs quickly.

Question 55

My Shop Pay installment was rejected - how come?

Accepted Answer

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Aviator Nation has no control over this and we are unable to bypass this rejection. Shop Pay or Affirm should contact you via email detailing why your payment was rejected.

Question 56

Where can I use this virtual Visa card?

Accepted Answer

Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team.

Question 57

What should I do if my order is delayed or lost during shipping?

Accepted Answer

If your order is delayed or seems lost, our team will investigate the issue with the shipping carrier. If the package is confirmed lost or faces delivery issues—such as being returned due to shipping difficulties or held at a facility—we’ll offer you the option to place a replacement order or receive a refund.

For international shipments, please note that duties and customs fees are imposed by foreign governments and are not calculated by us. We do our best to provide an estimate of these charges at checkout.

Important Note: We do not offer refunds on packages marked as delivered. For missing package claims, we will work with UPS to investigate, and if warranted, submit a replacement order.

Question 58

What happens if the item I ordered is out of stock?

Accepted Answer

We apologize for any inconvenience. If an item you ordered is out of stock, we will contact you with options—either selecting an alternative replacement product or receiving a refund. Our team will work closely with you to ensure the resolution meets your expectations and maintains your satisfaction as a valued customer.

Question 59

What happens if I partially or fully cancel my order that was paid in installments?

Accepted Answer

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days

Question 60

How does my bonus credit work?

Accepted Answer

Should you want to return your item and opt for an exchange instead we offer a small bonus credit that you can use towards something else! These credits do not stack with our site wide sales or apply to marked down items.

Question 61

If your virtual Visa card is declined, please follow these steps:

Accepted Answer

If your virtual Visa card is declined, please follow these steps:

Ensure that your card has a sufficient balance by checking your card details.
Double-check that you have entered the correct card number, name, and address during the transaction.
If you are still experiencing issues, please email us at card@getfondue.com with all the details of your charge.

Question 62

How do I handle a missing delivery marked as delivered by the carrier?

Accepted Answer

Start by checking the tracking link, as it may include a photo of the delivery location. Also, verify that the shipping address on your order is correct.

We recommend checking with neighbors or nearby areas in case the package was misdelivered. If you still can’t locate it, please contact our support team with your order number, and we’ll investigate the issue further.

Important Note: We do not offer refunds on packages marked as delivered. For missing package claims, we will work with UPS to investigate, and if warranted, submit a replacement order.

Question 63

How can I change my shipping address?

Accepted Answer

We understand that shipping details may need to be updated after placing an order. Here’s what to do:

Act Fast: You have a 30-minute window after placing your order to make changes through the self-service order editing function on your confirmation page.

If after 30 minutes, Email Us ASAP: Contact info@aviatornation.com with your order number and "Shipping Update Request" in the subject line.

Provide New Address: Include your updated shipping details and any special instructions.

Await Confirmation: If your order hasn't been processed, we'll update the address. If it's already shipped, we’ll guide you on next steps.

We’ll do our best to accommodate changes, but updates aren’t guaranteed once an order is processed. Reach out to info@aviatornation.com for assistance!

Question 64

If I miss a payment, are there late fees?

Accepted Answer

No, there are no late fees if you miss a scheduled payment.

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