YOU CAN CONTACT US ANYTIME, WE WOULD LOVE TO HEAR FROM YOU!
COMMON QUESTIONS ANSWERED BELOW:
- 1. HOW ARE AVIATOR NATION GARMENTS SO SOFT?
Special fabric blends combined with special techniques used in the wash and dye process are used to create an authentic vintage feeling garment. After years of testing various processes and various fabrics we have found the recipe for the perfectly worn in garment that will hold its softness for its entire lifecycle if cared for properly.
- 2. HOW CAN I FIND A STORE THAT CARRIES AVIATOR NATION?
A complete store list of our retailers worldwide can be found at the “find a retailer” link at the bottom of every page. If you don’t see Aviator Nation in your city go to your favorite store and request it today!
- 3. HOW DO I GET A JOB AT AVIATOR NATION?
We are always looking for awesome people to join us. Please email your resume and cover letter to firstname.lastname@example.org if you are interested in a job or internship position with us.
- 4. DO YOU SHIP OVERSEAS?
Yes we are happy to say we ship orders all over the world. In addition to the shipping cost, there are possible import tariffs and brokerage fees that we cannot estimate.
- 5. WHY DOES MY ITEM LOOK DIFFERENT THAN THE PHOTO?
All Aviator Nation products are made by hand at our own factory in Downtown Los Angeles. This helps add to the uniqueness of each piece! If you are not happy with the color or fit we are always happy to assist with an Exchange or a Return so long as it is within the designated window.
- 6. HOW DO I PLACE AN EXCHANGE OR RETURN?
Go to our “Exchange and Return Page”, make sure that your transaction meets the proper qualifications. Returns must be sent to the Venice office, Exchanges can take place at any Aviator Nation Flagship or shipped back to the Venice location. It is the responsibility of the customer to pay for the incoming shipping of a Return or Exchange, Aviator Nation will cover the cost of outgoing shipping on an Exchange.
- 7. DOES AVIATOR NATION EVER GO ON SALE?
We do have sales both on our website and in our flagship stores from time to time. Usually the sales do not last long so make sure you are registered to receive our digital newsletter or you will miss them. Please note that items purchased on sale cannot be returned for a refund and unless otherwise stated are not eligible for an exchange. Get it here
- 8. HOW CAN I SELL AVIATOR NATION IN MY STORE?
If you love Aviator Nation and think your store is a good fit for the brand please take a moment to fill out the wholesale inquiry request form at this link. Please make sure to attach pictures of your store and fill out the form completely.
- 9. WHERE IS MY ORDER?
Please note that after your order is placed it can take up to 3 business days for your order to process at our warehouse. All orders can be tracked by logging into your account and going to the original order page for the order you are looking for. If you do not have an account with us then you need to first set up an account and once you do this you can follow the link on the dashboard to track your order. You will need your order ID from the email confirmation you received when you placed the original order to track the order.
- 10. WHAT IS CONSIDERED DAMAGED?
Occasionally a damaged item will slip thru our quality control and we apologize if you do receive a damaged garment. Damaged garments could include broken zippers, dye/ink stains, large holes. It is important to understand that Aviator Nation garments are made to look old and vintage. Some of the garments are grinded along the edges to create a broken in look and some of the colors are meant to look faded. This is all part of the design and is not considered damaged. If you do feel you have received a damaged item please go to the return/exchange link and follow the instructions. Do it fast because damages must be reported within 7 days in order to receive a full refund. To file for an exchange or return, please visit our Returns & Exchanges page.
- 11. MY GARMENT IS FADING DOES THAT MEAN IT’S DAMAGED?
We recommend washing your Aviator Nation Gear in cold water and this is clearly stated on the care label. If you do this the colors of your garments will last a very long time. But like all rad vintage gear the more you wear it and wash it the more broken in it will become. In our opinion this is a good thing. Wear it often and let it evolve into something even more RAD.
You can e-mail email@example.com and someone from our team will get back to you as soon as we can.